Liquid Web guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced, in most cases, within 30 Minutes of identifying the problem. In the event that this guarantee is not met, Liquid Web will issue a credit for ten times the actual amount of additional downtime recorded by service monitoring logs. This guarantee does not include the time it requires to perform additional software related maintenance, including rebuilding web accounts from backups, cloning hard drives, reloading the operating system, reloading and configuring applications, or rebuilding RAID arrays. Many possible situations are completely beyond the control of Liquid Web, and therefore are not in the scope of this SLA.
Awesome Service Management SLA
DEDICATED SERVER SERVICE LEVEL AGREEMENT
I have been an M5 customer for over 10 years. Their technical expertise, dedication and attention to detail, and personal service is first-rate. Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Availability caused by or associated with:.
Products and Services
Tagadab may update this SLA from time to time by notifying you. This document sets out the service levels and parameters for the services provided by Tagadab or subsidiary company. Tagadab provides at least one Network Port to the Dedicated Server which provides access to the Internet. This excludes periods of Planned Maintenance, hardware failure on the Dedicated Server itself, or any loss of service through the action or inaction by or on behalf of the customer.
This guarantee covers everything from the outbound network port of your server, to the outbound port of the datacenter border routers and includes all network hardware managed by us, including the switches, routers, and power systems associated with providing network services to your server. All of our servers are monitored every minute of every day. If we detect a hardware failure with a Pair Networks dedicated server, including hard drives, we will repair or replace the server within 60 minutes. All of our datacenters feature fully redundant power and climate control systems. Additionally, every server we deploy features multiple, hot-swappable, fully-redundant power supplies. E-mail sent to urgent pair. In order to receive your SLA credit you must contact the Pair Networks billing department — billing pair. We will then investigate and confirm the issue. Any downtime associated with requested upgrades, customer errors or misconfigurations, emergency software patches or scheduled upgrades or outages, will not count toward an SLA credit.